Help & Contact
Have A Question
Our customer support services are available for customers across India. For orders, jewellery enquiries, or assistance, please contact us through WhatsApp, Live Chat, or Email. Our team will be happy to assist you with your requirements.
Top Customer Questions
ALL FAQ'S
How do I redeem Neucoins?
You can redeem your reward points on eligible purchases at Rashmi Jewellers. Simply contact our team to check your available points and redemption options.
Do I need to pay shipping or delivery charges?
Shipping and delivery charges may vary depending on the order value and delivery location. Please contact our team for details regarding delivery charges for your order.
Can I send gifts to my loved ones?
Yes, you can send jewellery as a special gift to your loved ones. Simply provide the recipient’s details and delivery address while placing your order, and our team will assist you with the gifting process.
What happens if my order is lost in transit?
If your order is lost during transit, please contact our customer support team immediately. We will coordinate with the delivery partner to track the shipment and assist you with the appropriate resolution.
Questions on Cash on Delivery (COD)
Have questions about Cash on Delivery? Contact our customer support team for information about COD availability, order limits, payment process, and other related details.
Questions on Tokenization
Have questions about tokenization and secure payments? Contact our customer support team for assistance with the tokenization process and payment security.
Questions on Cash on Delivery (COD)
Have questions about Cash on Delivery? Contact our customer support team for information about COD availability, order limits, payment process, and other related details.